At Movel, we aim to provide a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy applies to all orders placed on https://movel.in/.

SHIPPING COVERAGE

  • Delivery Location: Currently, we ship across India only.
  • International Shipping: Not available at this time.

SHIPPING CHARGES

  • Free Shipping: We offer free shipping on all orders within India.
  • No Hidden Charges: The price shown at checkout is the final amount you pay.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 0–1 business days.
  • Business Days: Monday to Saturday (excluding public holidays).
  • Order Cut-Off Time: 12:00 PM (India Standard Time)
    • Orders placed after this time are processed the next business day.
  • Weekend Orders: Orders placed on Sundays or holidays are processed on the next working day.

DELIVERY TIME

  • Estimated Transit Time: 3–4 business days after dispatch.
  • Total Delivery Time: Approximately 3–5 business days, including processing.
  • Remote Areas: Delivery may take additional time depending on location and courier accessibility.

Please note that delivery timelines are estimated and may vary due to external factors such as weather conditions, courier delays, strikes, or regional restrictions.

SHIPPING PARTNERS

We ship orders using reliable and trusted courier partners, including:

  • Bluedart
  • Delhivery

All shipments are insured for transit-related loss or damage.

ORDER TRACKING

  • Once your order is shipped, you will receive an email and/or SMS containing:
    • Courier partner name
    • Tracking number
  • You can track your order directly via order tracking page on our website and via courier partner’s tracking system.

For any tracking-related assistance, please contact us at help@movel.in.

CASH ON DELIVERY (COD)

  • COD Availability: All over India Cash on Delivery is available.
  • Movel reserves the right to disable COD for customers with:
    • Repeated order cancellations
    • Refused deliveries
    • Incorrect or fake addresses
  • Refusal to accept a COD order at delivery may result in permanent COD restriction for future orders.

ADDRESS ACCURACY

  • Customers are responsible for providing complete and accurate shipping details.
  • Movel will not be responsible for:
    • Delays or non-delivery due to incorrect or incomplete addresses
    • Orders returned due to multiple failed delivery attempts

DAMAGED, LOST, OR MISSING ITEMS

  • If your order arrives damaged, defective, or missing items, please contact us within 72 hours of delivery at help@movel.in.
  • A parcel opening video and clear product images are mandatory for verification.
  • Upon successful verification, we will:

FAILED OR REFUSED DELIVERIES

  • If a shipment is returned due to:
    • Customer refusal
    • Incorrect address
    • Non-availability after multiple delivery attempts

The order may not be eligible for re-shipping, and refund (if applicable) will be processed after deducting shipping and handling costs.

FORCE MAJEURE

Movel shall not be held liable for delays or failure to deliver caused by events beyond our control, including but not limited to natural disasters, pandemics, strikes, government restrictions, or courier service disruptions.

POLICY UPDATES

Movel reserves the right to modify this Shipping Policy at any time. Updates will be reflected on this page, and continued use of the website constitutes acceptance of the revised policy.

CONTACT INFORMATION

For any shipping-related queries, please contact:

Email: help@movel.in
Phone: +91 85304 33458
Address: 120-125, Movel Styles, Karma Business Centre, near Yamuna Chok, Mota Varachha, Surat, Gujarat 394101 INDIA