At Movel, we value the trust you place in us and are committed to protecting your personal information and privacy. This Privacy Policy describes how Movel, its website https://movel.in/, and its services (collectively referred to as “Movel”, “we”, “our”, or “us”) collect, use, store, and protect your information when you visit or make a purchase from https://movel.in/ (the “Website”).
Our services are intended for users located in India, and your data will be primarily stored and processed within India. By accessing or using our Website, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Website.
1. INFORMATION WE COLLECT
We collect information to provide better services and a smoother shopping experience.
1.1 Personal Information
- Name
- Shipping and billing address
- Mobile number
- Email address
1.2 Payment Information
All payments on Movel are securely processed through RBI-authorized third-party payment gateways.
Movel does not store or process your debit card, credit card, UPI, or net banking details.
We may receive limited transaction details such as payment status and transaction ID for order processing and records.
1.3 Order & Account Information
- Order history
- Product preferences
- Support requests
1.4 Technical & Browsing Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on the Website
1.5 Communication Data
Information shared when you contact us via:
- Customer support forms
1.6 User-Generated Content
Product reviews, ratings, comments, or feedback submitted by you.
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process and deliver orders
- To communicate order updates, confirmations, and support messages
- To improve our products, services, and website experience
- To send promotional offers and marketing communications (only if you opt-in)
- To prevent fraud and ensure secure transactions
- To comply with legal, regulatory, and tax requirements
3. COOKIES & TRACKING TECHNOLOGIES
Movel uses cookies, pixels, and similar technologies to:
- Analyze website traffic
- Improve user experience
- Show relevant advertisements
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
4. SHARING OF INFORMATION
We do not sell or rent your personal information.
We may share your information only with:
4.1 Service Providers
Trusted third-party partners such as:
- Payment gateways
- Courier and logistics partners
- IT and analytics service providers
These partners are authorized to use your information only as necessary to provide their services.
4.2 Legal Obligations
When required by law, court orders, or government authorities.
4.3 Business Transfers
In case of a merger, acquisition, or sale of assets, user data may be transferred to the new entity.
5. ADVERTISING & ANALYTICS
We may use third-party tools such as:
- Google Analytics
- Google Ads
- Facebook / Meta Ads
These services may use cookies and anonymous identifiers to show relevant advertisements.
Movel does not have access to your personal advertising identifiers once you opt out of ad personalization through your device or browser settings.
6. DATA SECURITY
We implement reasonable technical and organizational measures to protect your personal information.
However, no method of data transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We retain personal information only for as long as:
- Necessary to fulfill orders and services
- Required by law, tax, or regulatory obligations
8. YOUR RIGHTS & CHOICES
You have the right to:
- Access or update your account information
- Opt out of marketing communications at any time
- Request correction or deletion of your personal data (subject to legal requirements)
Requests can be made by contacting us using the details below.
9. CHILDREN’S PRIVACY
Movel does not knowingly collect personal information from individuals under the age of 18 years.
If we discover that a minor has provided us with personal data, we will delete it immediately.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the Website after changes indicates acceptance of the revised policy.
11. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: help@movel.in
Phone: +91 85304 33458
Address:120-125, Movel Styles, Karma Business Centre, near Yamuna Chok, Mota Varachha, Surat, Gujarat 394101 INDIA
By using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.